human-centred designer
accessibility advocate
transplant recipient
I work with leading organisations to make their experiences simple, meaningful and lasting!
My working expertise spans the whole product life cycle, from scoping problem statements and conducting user research to synthesising and iterating designs, implementing strategic design decisions, and delivering practical solutions aligned with strategic goals.
I have spent over 15 years designing human-centred products and services in all environments, ensuring that design decisions are informed by real users and that business decisions are aligned with modern service and product development.
Whether working or not, I am a father, a husband, a coach and an advocate for transplantees. I love sport! Having received a life-saving transplant I ensure I spread the word of organ donation and it's positive influences!
I have a broad range of skills gained from many years in public and private sector that allow me to shape problems and simplify complex environments to suit the needs of business, technology and user groups. Below are just some of the core skills I have strengthened over time:
Below is some of my recent work with organisations in need of human-centred design, from small to large engagements. More detailed information can be found in my portfolio:
My role at Barclays was to support the development of a Service Design practice within the global HR function.
As a new practice, my role was to conduct strategic engagements and educating the journey teams on the value of human-centred design through education, insight gathering, and journey mapping - all from the perspective of the colleague within the Bank.
When joining the Sky Identity team, there was an understanding that customers were failing their digital journeys that used the Identity platform to sign in and manage their accounts and products.
It was my role as Senior Service Designer to explore how identity, as a service provider to other business units, could improve digital journeys involving sign up/sign in yet are not owned by the stakeholders.
As the lead Service Designer, my role was to foster stakeholder relationships to support of understanding HMRC's technical and strategic framework - so that the new processes brought in with a new tax could be mapped into a living service blueprint.
A key part of my role was to review draft policy and legislation to understand how it affects HMRC's users, as well as how the delivery team can support changes that may impact service delivery.
As part of an extensive overhaul of National Highways' internal and external services, I was tasked with overseeing user-focused redesigns.
My position on the project involved leading the design team and ensuring the National Traffic Information Service (NTIS) delivered a seamless user experience, consistent service availability, and high-quality service standards.
If you would like to get in touch about how we can work together to support your users, on a call or over a coffee, get in touch.